Privacy Policy

This Privacy Policy explains how RS Techwin Sdn Bhd (“RS Techwin”, “we”, “us”, “our”) collects, uses, stores, and protects personal data processed through the online service we operate (the “Service”). It applies to anyone who signs in to the Service.

We may collect the following categories of information:

• Account information — such as your name, email address, and any contact details you or an administrator have provided.
• Authentication data — including the identity provider account you sign in with and session metadata such as sign-in time and approximate IP address.
• Content you submit — anything you upload, type, or otherwise provide while using the Service.
• Activity data — records of pages visited and actions performed within the Service, retained for security, audit, and operational purposes.
• Device data — your device type, operating system, browser, and (where you grant permission) location information.

We use this information to:

• provide, operate, and maintain the Service;
• authenticate sign-ins and authorize access;
• keep records of activity for security, audit, and dispute resolution;
• respond to support requests;
• investigate suspected misuse or breach of our Terms;
• comply with applicable legal obligations.

Where required by applicable law (including the Malaysian Personal Data Protection Act 2010), we rely on one or more of the following bases for processing personal data: your consent; performance of a contract or arrangement with you; our legitimate interests in operating, securing, and improving the Service; and compliance with legal obligations.

We do not sell your personal data. We may share information only with:

• other authorized users of the Service who have a legitimate need to access it;
• third-party service providers (such as hosting and infrastructure partners) bound by appropriate confidentiality and data-processing obligations;
• authorities, regulators, or other parties where disclosure is required by law or is necessary to protect our legitimate interests.

We retain personal data for as long as your account is active, and for a reasonable period afterwards to satisfy audit, dispute-resolution, regulatory, and operational requirements. When the data is no longer required, it is deleted or anonymized in line with our internal retention practices.

We protect personal data using reasonable technical and organisational measures, including encrypted transport (HTTPS / TLS), access controls, and audit logging. Despite these measures, no system is completely secure. You are also responsible for keeping your sign-in credentials confidential and enabling multi-factor authentication on your account where available.

Subject to applicable law, you may have the right to:

• access and obtain a copy of personal data we hold about you;
• request correction of information that is inaccurate;
• request deletion of personal data, subject to retention obligations and legitimate operational records;
• withdraw consent to optional processing.

To exercise these rights, please contact your authorized representative within RS Techwin Sdn Bhd.

The Service uses essential cookies and local storage to keep you signed in and to remember your preferences. We do not use third-party advertising or behavioural tracking cookies.

We may update this Policy from time to time. Material changes will be communicated through the Service. The “Last updated” date at the top of this page reflects the effective date of the current version.

For questions about this Policy or to exercise your rights, please contact your authorized representative within RS Techwin Sdn Bhd. See also our Terms of Service.